I recently met with 55 customers and asked them about their current experiences in the Strata cleaning world. The most common stress point was the slow turn around on, or complete lack of, quotes.
We understand the current market challenges of inflation and labor pressures. Our customer experience strategy includes providing quotes within days. While we don’t always meet this goal, we do well. Knowing our quote process helps identify issues and navigate successfully. We promptly enter each request in our system and track the days until it’s sent to the customer.
Most busy months we are sending out more than three hundred estimates. Some are simple – we may have already cleaned the site, or can easily estimate the scope due to the type of work that needs to completed. For something like carpet cleaning – a few pieces of information (total square footage, flooring material, and number of stairs), can help to expedite a quote significantly. Other quotes may take longer than week – if there’s added levels of complexity, or if a site visit is required.
With all of this in mind, here’s a few suggestions:
- Try to avoid asking for more than three quotes at one time. Its costs resources to do a free quote and vendors will prioritize ones that they can complete quickly.
- Also providing a clear scope of work, will expedite the process. A few minutes of extra care in its preparation can save days for getting a response.
- Finally, treat the relationship with your preferred contractors as a partnership and you’ll achieve better outcomes. Being open to suggestions to the original scope of work the vendor experience could offer a better game plan and cost.
