Floor Care

Pricing Request

First, you need to contact us – you can reach us via the form below, phone, email, or SMS.

Account Manager Assigned

We will connect you with the appropriate Account Manager, who possesses extensive expertise and hands-on experience to implement a robust solution for your needs. It’s well-known in the Service field that those with the greatest knowledge are often those who have practical experience.

Site Review – Estimate Forwarded For Review

Your Account Manager will need access to the site to complete a review of the areas and assess the condition.

They will prepare pricing for both a One-Time Service and a Carpet Cleaning Program as specified by carpet and hard surface floor manufacturers. The Carpet Cleaning Program keeps the appearance of your floors consistent throughout the year. Our programs are based on performance and not on a contract.

Scheduling – Connected System

Once approved, the operations team will send a building notice for posting that includes optional discounte

d prices for in-suite cleaning. Automated communication before and after the job enhances customer experience. Field service work goes to mobile teams, and real-time status syncs to the system of record. The field team provides daily updates, including photo evidence and next steps.

Customer Success Manager Assigned

Your Customer Success Manager will stop by from time to time to connect and review the service.

Voice Of The Customer System (VOC)

Upon completion a quick SMS pulse survey will be sent to the site contact.

Review Period

We treat issues as “Cases,” proactively addressing them before they escalate. We investigate, identify, and correct problems promptly. Clear communication helps meet expectations and ensure satisfaction. Our success relies on understanding the industry and listening to customers and the field team.

Exterior Services

Pricing Request

First, you need to contact us – you can reach us via the form below, phone, email, or SMS.

Account Manager Assigned

Few people are as deeply experienced in field operations as our Account Managers – they have direct experience working in the field as well as unique technical knowledge that allows them to implement a strong solution for your request. In the service field, it’s no secret that most of the knowledge is shared by those who have worked in the field.

Site Review – Estimate Forwarded For Review

The ideal approach is for both parties to meet on site and review the work scope. If that’s not possible, the team will assess the site to find the safest and most efficient method for the project.

A proposal will be forwarded with the work scope and details. We welcome comments and clarifications. Your account manager will provide practical, safety-compliant solutions and guidance.

Scheduling – Connected System

Once approved, the operations team will send a building notice detailing work, owner, and tenant responsibilities. Regular automated emails or texts enhance customer experience by providing visibility into the work status. Field Service Work is assigned to mobile teams, with real-time status synced to the record system. The field team shares work status notes, photo evidence, and next steps.

Safety Officer / Customer Success Manager Assigned

The Safety Officer / Customer Success Manager will visit the job site and work with the crew to ensure safety items are in place. This clarifies the Prime Contractor role for many residential buildings. A safer work site leads to better outcomes.

Site Specific Safety Plan In Place Prior to work start

A Safety Plan identifying hazards and controls is created for each site and completed in the field management system before the job starts.

Review Period

We stand by our work but sometimes face deficiencies that we correct quickly. Staff or residents can notify us via the website, phone, or email.

Annual Reminder for Service – Customer Stage

Your account manager will reach out next year to check if we can schedule and keep the building maintenance on track.

Option for an Annual Service Agreement

We provide sites with pre-planned maintenance programs, ranging from simple annual services to comprehensive building upkeep. These agreements, which are not contracts, can be cancelled anytime. They streamline maintenance and budget management.

Janitorial Management

Pricing Request

First, you need to contact us – you can reach us via the form below, phone, email, or SMS.

Account Manager Assigned

Your account manager will connect and introduce themselves. Customer success with regular cleaning services is based on having a deep understanding of the site requirements, constant communication, evaluation, and adjustments. High-performing accounts have a culture of partnership and collaboration between all parties. Our goal is to set the framework for success from the initial contact.

An in-person site review is essential for a potential janitorial contract. Meeting a site representative helps establish the relationship. During this review, we can determine cleaning frequency, on-site time, and review the budget.

Proposal Submission

Your Account Manager will provide options and guidance for your Janitorial Services: a Good, Better, and Best pricing model.

Implementation

Once a proposal has been agreed to the team will start the on-boarding process.

1. 1. Supervisor Assigned
   2. Building Access Plan
   3. Cloud Management System Set Up
   4. Customer Portal Set Up
   5. Supply Management Plan

Unified messaging – Inspection Reports – Time Tracking

Account Manager Review

Your account manager is always available and will conduct an annual review of the account.