Our Cold Weather Service provides snow removal and de-icing for common pedestrian and building-access areas. Automatic service is triggered by forecast weather conditions, so customers do not need to call each time snow or freezing temperatures are expected.

Automatic customers are dispatched based on weather triggers. On-Call service begins only after the site contacts us. During larger weather events, automatic sites receive priority, which is why we generally recommend Automatic Service for properties that need dependable coverage.

Snow removal is triggered when approximately 2 cm of new snow accumulation is forecast or reported to have occurred since our previous visit.

Ice melt is checked and applied as required when temperatures are forecast to reach or fall below freezing. During precipitation or daily thaw-and-refreeze conditions, sites are generally serviced every 24 hours. During consecutive dry, cold days, service is generally every 48 hours.

Typical service areas include sidewalks, entrances, building perimeters, inner common areas, parkade ramps and roundabouts. A site map is used to clearly identify included areas and any areas that should not be treated.

No. Our Cold Weather Service is focused on pedestrian and building-access areas. Roadways and large parking lots typically require different equipment and are better handled by a dedicated roadway snow-removal contractor.

Our standard program allows for one site visit per day, with the crew remaining onsite until the scheduled service is completed. Additional visits can be arranged where required.

Yes. We maintain time logs and photographs for every service visit, giving property managers a record of when the site was attended and what work was completed.

Each service includes a defined amount of onsite labour. If conditions require additional person-hours or additional ice melt, these are charged separately according to the service agreement.

Servus® currently uses Salt Depot ICE BOMB, a commercial de-icer designed for effective melting and traction. Its coloured indicator also helps crews see where product has been applied. View the product information sheet.

No. Automatic dispatch is based primarily on weather forecasts and reported conditions for the area. We do not continuously monitor the surface conditions at every individual property, so owners and occupants should continue to monitor their site and report any immediate concerns.

A site map makes sure everyone is clear on what is included. Entrances, stairs, sidewalks, ramps, roundabouts and any no-treatment areas should be clearly identified before the season begins.

Yes. Even with automatic service, customers should contact us if they notice an area requiring additional attention. Automatic service provides the base program, while good communication between the property and our team remains important.