Customer Success is based on……

Few services are as essential to a building’s operations as janitorial cleaning. When a janitor misses a day, the effects are immediately visible: overflowing trash cans, dirty floors, and smeared windows. Thus, effective janitorial cleaning requires trust among all stakeholders—janitors, residents, strata members, property managers, and Servus Janitorial Management staff.

Servus Group focuses on building strong relationships. It starts with an assigned account manager designing a tailored cleaning program upon quote request. Our onboarding ensures everyone is aligned before cleaning begins, guided by the same account manager. Once operations start, strengthening this relationship is crucial. We assign permanent staff to each building to develop vital site knowledge.

Our staff, including supervisors, develop relationships on site. We enhance this with online systems that provide regular inspection reports, service updates, and communication pathways among stakeholders.

They assume the responsibility

• Human Resources
• Training
• Health, Safety & Liability
• Equipment
• Cleaning Products
• Attendance Monitoring
• Quality Control Inspection
• Light Bulb Management
• Work Order Management