Customer Success is based on……

Few services are as essential to a building’s operations as janitorial cleaning. When a janitor misses a day, the effects are immediately visible: overflowing trash cans, dirty floors, and smeared windows. Thus, effective janitorial cleaning requires trust among all stakeholders—janitors, residents, strata members, property managers, and Servus Janitorial Management staff.

What is Janitorial Management?

Management systems are used to deliver janitorial services. Systems connect all the parties and provide a 360-degree view.

360 Degree View
Attendance monitoring

Field Team’s use of a mobile app

Pictures of work in real time

Virtual Supervision

Supply Management System

Customer Portal

Site Inspections

Health and Safety

Servus Group focuses on building strong relationships. It starts with an assigned account manager designing a tailored cleaning program upon quote request. Our onboarding ensures everyone is aligned before cleaning begins, guided by the same account manager. Once operations start, strengthening this relationship is crucial. We assign permanent staff to each building to develop vital site knowledge.

Our staff, including supervisors, develop relationships on site. We enhance this with online systems that provide regular inspection reports, service updates, and communication pathways among stakeholders.

They assume the responsibility

Human Resources

Training

Health, Safety & Liability

Equipment

Cleaning Products

Attendance Monitoring

Quality Control Inspection

Light Bulb Management

Work Order Management